Cancelation Policies

Should you need to cancel your registration, you must e-mail, mail or fax a written request or call 800-804-0777, noting which option you prefer:

Option 1: Request a Refund

• A refund of registration fees will be made only if we receive notification at least 2 days before the conference start date.
• The original invoice number must be referred to when requesting a refund.
• Each refund request will have a $25 per guest administration fee applied.
• Additional charges may be invoiced to the church, if by canceling, a group-rate price originally offered is no longer applicable.
• The refund, net of administration fees, will be processed by the same payment method (i.e. cheque, credit card, etc.) used to pay the original invoice.

Option 2: Request a Substitution

• At no charge, you can change the name of a registrant to another individual from your church to attend in your place.
• A substitution is permitted only if we receive notification at least 2 days before the conference start date.
• Registrations cannot be split between two people and are not transferable to other churches or organizations.

NOTE: Please be certain as to which cancellation option you wish to exercise! If a substitute becomes available after you have already cancelled and requested a refund, then it is considered a new registration and must be paid for at the current rate. We suggest you wait until the last week before the conference to cancel your registration and request a refund.