Conference Cancellation and Substitution Policy
Should you need to cancel your registration, you must e-mail, mail or fax a written request or
call 800-804-0777, noting which option you prefer:
Option 1: Request a Refund
- A refund of registration fees will be made only if we receive notification at least 2 days before the conference start date.
- The original invoice number must be referred to when requesting a refund.
- Each refund request will have a $25 per guest administration fee applied.
- Additional charges may be invoiced to the church, if by canceling, a group-rate price originally offered is no longer applicable.
- The refund, net of administration fees, will be processed by the same payment method (i.e. cheque, credit card, etc.) used to pay the original invoice.
Option 2: Request a Substitution
- At no charge, you can change the name of a registrant to another individual from your church to attend in your place.
- A substitution is permitted only if we receive notification at least 2 days before the conference start date.
- Registrations cannot be split between two people and are not transferable to other churches or organizations.
NOTE: Please be certain as to which cancellation option you wish to exercise! If a substitute becomes
available after you have already cancelled and requested a refund, then it is considered a new registration
and must be paid for at the current rate. We suggest you wait until the last week before the conference
to cancel your registration and request a refund.
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