The Nova Experience 2008

Frequently Asked Questions about The NOVA Experience

If you do not find the answer to your question below, please contact a Customer Service Representative at 800.804.0777
or by e-mail at office@growingleadership.com

Travel | Registration | Cancellation/Substitution Policy
General Conference Information | Other Frequently Asked Questions

Travel

Hotel
As a conference guest, you are able to take advantage of discounted rates with the hotels listed below. These rates apply to the conference dates of October 23-25, 2008 and are extended to you for up to three days both before and after the conference. The rates below are based on double occupancy. When making reservations, please mention that you are attending The NOVA Experience to receive your discounted rate.

Please note: special rates are only guaranteed until September 22, 2008. Book early – hotels fill up fast! Please don’t double book hotels as space is limited.

FAIRFIELD INN & SUITES BY MARRIOTT
1655 Powick Road
Kelowna, BC
Telephone: 1-800-228-2800
Fax: (250) 763-2801
Website: www.marriott.com/ylwfi
Standard King or 2 Queen beds - $109
Studio Suite - $119

HOLIDAY INN EXPRESS
2429 Highway 97 North
Kelowna, BC
Telephone: 1-800-465-0200
Fax: (250) 763-7555
Website: www.kelownabc.hiexpress.com
Standard 2 Queen beds - $109

COAST CAPRI HOTEL
1171 Harvey Avenue
Kelowna, BC
Telephone: 1-800-716-6199
Fax: (250) 762-3430
Website: www.coasthotels.com
Comfort Room - $115 (two double beds or one queen bed)
Superior Room - $125 (one king bed, two queen beds or two double beds)
Premium Room - $145 (one king bed with queen sofa bed or two queen beds)

To make your hotel reservation, follow these steps:

Contact the hotel of your choice by telephone or fax before September 22, 2008.
To receive your discounted rate, mention that you are attending The NOVA Experience.

West Jet
Discounted fares have been arranged with West Jet for NOVA guests. West Jet will offer a 10% discount off their best available regular fare at the time of booking. To receive this special rate, call West Jet Specialty Sales Team at 1-888-493-7853 or your local travel agency. When reserving your flight, refer to QC#5024.
To view your flight options, visit www.westjet.com
Please note: you cannot receive the discounted rate when reserving online.

Registration

How do I complete an online registration?

Online registration will be available in March 2008.

When will I receive confirmation of my registration?

If you register online, you will receive a confirmation of registration within an hour. If you register via fax, mail, or phone, an electronic letter of confirmation will be e-mailed within 2 business days. If no e-mail address is provided to us, a mail confirmation letter will be posted within 2 business days.

Are registrant names and COMPASS/TOOL selections required when I register?

No, however, COMPASS and TOOL Sessions are available on a first come first serve basis. To receive an additional 5% discount on your registrations, registering online with full delegate information is required.

When are the names required?

Please submit names by Friday, October 3, 2008.

After I have registered and I have names to add to the conference, can I do this online?

No.You can submit these names by e-mail, fax, mail or by contacting a Customer Service Representative at 800.804.0777. **Please do not resubmit information that we may already have for other delegates**

Can I share a registration?

No.

Can our church qualify for the Group Rate if registration is not done at the same time?

To qualify for the current Group Rate, all registrations must be submitted together and paid by a sole method of payment. If the number of (non-group) registrations from your church accumulates to qualify for a Group Rate, only the ADDITIONAL attendees will be registered at the current Group Rate. In this situation, registrations must be processed by calling a Customer Service Representative at 800.804.0777.

Cancellation/Substitution Policy

What is your Cancellation Policy?

Cancellation fee is $25/person. Refunds are granted until 2 days prior to the conference. When a registration is made, TLCWCC begins to prepare a spot for our guest - conference materials are printed, food ordered, etc. The $25 fee per cancelled registration helps to offset administration costs.

What if I'm taking someone's place at the conference?

Substitutions can be made by calling a Customer Service Representative at 800.804.0777 until noon Friday, October 17, 2008 (PST). After this date, pick up the original delegates name tag on-site at Registration and proceed to Registration Solutions where a new nametag will be created for you.

General Conference Information

What are the dates and times for the conference?

Click here to view the event schedule.

What is the difference between a COMPASS and a TOOL session?

Click here to read the detailed descriptions.

When should I choose my COMPASS and TOOL sessions?

COMPASS and TOOL selections should be chosen as soon as possible since availability may be limited and can quickly fill to capacity. The deadline for session preference is Friday, October 3, 2008. After the cutoff date, you are automatically assigned to a default COMPASS session. Pending availability, you may change your COMPASS and TOOL selections during the conference at the “Interchange” area.

How do I change a COMPASS and/or TOOL choice?

Pending availability, selections may be changed by calling a Customer Service Representative at 800.804.0777 by Friday, October 17, 2008 or at the conference at the “Interchange” area.

Does the price for the conference include meals?

Meals are not included in the purchase price; however, a boxed lunch is included for those who register for an EXCHANGE Session (optional session). This lunch is only provided on Saturday, October 25, 2008.

Who qualifies for the Student Rate?

High school, college and seminary students are eligible for the Student Rate. Student pricing is further subsidized to $149 for the first 100 full-time student registrants. Call a Customer Service Representative at 800.804.0777 to see if you qualify for this reduced rate.

Other Frequently Asked Questions

Can I bring my child or nursing infant to the conference?

While families are very important to us, children (except for nursing infants) will not be allowed into any of the sessions, nor are there any nursery facilities available. The NOVA Experience is designed to be an adult training event.

Is the seating reserved or is it general admission?

	All registrations for the event are general admission, therefore, we advise you to arrive early to get the best possible seat.