The Leadership Centre Willow Creek Canada

Should you need to cancel your registration, you must e-mail, mail or fax a written request or call 800-804-0777, noting which option you prefer:

Option 1: Request a Refund

A refund of registration fees will be made only if we receive notification at least 2 days before the conference start date.
The original invoice number must be referred to when requesting a refund.
Each refund request will have a $25 per guest administration fee applied.
Additional charges may be invoiced to the church, if by canceling, a group-rate price originally offered is no longer applicable.
The refund, net of administration fees, will be processed by the same payment method (i.e. cheque, credit card, etc.) used to pay the original invoice.

Option 2: Request a Substitution

At no charge, you can change the name of a registrant to another individual from your church to attend in your place.
A substitution is permitted only if we receive notification at least 2 days before the conference start date.
Registrations cannot be split between two people and are not transferable to other churches or organizations.

NOTE: Please be certain as to which cancellation option you wish to exercise! If a substitute becomes available after you have already cancelled and requested a refund, then it is considered a new registration and must be paid for at the current rate. We suggest you wait until the last week before the conference to cancel your registration and request a refund.